Ordering, Curbside Pickup, and Delivery Options
Thank you for shopping with us! You can shop in-store or right here for easy pickup later. Here are important instructions and notes when shopping online:
This is Not Mail Order
You will place your order like any online shopping experience, but instead of actually buying, you are effectively creating and sending us a cart of items that will hold your items until we can process them for you directly.
- You will see "Free shipping" as you process your order, but orders will not be shipped.
- You will not be charged when you complete your order, but your items will be held as "purchased" by you.
Once we are able to process your order, we will pick the items, confirm they are in stock, and email you to let you know they are ready for pickup. Most customers just come in and pay at the counter, but you are welcome to call the store and pay over the phone for curbside pickup. Note that the items in your order may be located at different locations, and we will transfer then as quickly as possible to your requested pickup location. While we try to make transfers daily, transfers requested later Friday through Sunday typically will be transferred on the next Monday.
Receiving Your Items
You have three options to receive your items:
Just come on in like always and let the staff know you have an order that is ready for pickup. You can pay at the counter.
Curbside pickup is available at both locations during our regular hours listed above once you pay over the phone. Give us a call when you arrive at the parking lot and we will bring your items out to you.
Free Home Delivery
For those who wish to have their games delivered to your home, we are offering free limited home delivery. We ask that you only use this service if you truly are not able to travel to us for curbside pickup. A minimum purchase of $40 is required. Delivery is available Monday through Friday. Currently we are able to deliver games to the following areas:
- Cottage Grove
- Sun Prairie
When we contact you to finalize your order, we will also gather any additional delivery information and deliver your items as soon as possible. Games will be delivered as soon as possible, but please understand this will depend on the availability of staff. When we arrive with your game, we will place the item near your front door (or other designated area) and ring the doorbell to let you know it has arrived. For the safety of our staff, we will deliver items to your front door, porch, or lobby of your apartment building.
Stock Levels Should be Accurate, But May Not be Perfect
The online inventory is tied to our in-store systems. Online "purchases" should update inventory numbers across all systems. However, there may be instances where the online portal is displaying incorrect stock amounts (it may think we have an item in stock when we actually do not). Sometimes this may be due to stock already being held for another customer, or more likely it is simply be an inadvertent error in our stock counts. We will confirm stock status before we contact you, and we apologize if any online stock is inaccurate.
Thank you again for your patronage and opportunity for us to deliver quality fun in a time when it is sorely needed!